Clients can receive technical support through phone, email, and walking in to HUB 132 for services such as the ones listed below:
Front-line and account management staff provide account-related services: GatorLink, print refunds, two-factor authentication, and special account requests. Front-line account specialists record client issues and complete a basic checklist for frequent topics before routing the client to the service provider.
Our technical consultants provide assistance with connectivity (wireless, VPN) email software configuration, browser, and GatorLink authentication issues. Unresolved issues can be escalated to the appropriate UFIT group, local college IT group, or third-party device repair service as needed.
Full-time staff consultants provide assistance with myUFL and other administrative application issues, including maintenance of the UF Directory. They record and troubleshoot client issues and escalate unresolved issues to the specific core administrative offices/staff.