Clearing Cache and Cookies – Internet Explorer
- Select the Gear Icon > Safety > Delete browsing history…
- This menu can also be accessed by pressing Ctrl + Shift + Delete at the same time.
- Uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies. Click Delete.
- A message will appear at the bottom of the window confirming you have successfully cleared your cache and cookies.
- Exit all browser windows and re-open the browser.