Clearing Cache and Cookies – Internet Explorer

  • Select the Gear Icon > Safety > Delete browsing history…
    • This menu can also be accessed by pressing Ctrl + Shift + Delete at the same time.
Select Delete Browsing History
  • Uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies. Click Delete.
Uncheck Preserve Favorites. Check Temporary Internet Files as well as Cookies.
  • A message will appear at the bottom of the window confirming you have successfully cleared your cache and cookies.
Confirmation message that history has been deleted.
  • Exit all browser windows and re-open the browser.

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