Clearing Cache and Cookies – Internet Explorer
- Select the Gear Icon > Safety > Delete browsing history…
- This menu can also be accessed by pressing Ctrl + Shift + Delete at the same time.
- This menu can also be accessed by pressing Ctrl + Shift + Delete at the same time.

- Uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies. Click Delete.

- A message will appear at the bottom of the window confirming you have successfully cleared your cache and cookies.

- Exit all browser windows and re-open the browser.