Front-line and account management staff provide account-related services: GatorLink, print refunds, special account requests. Front-line account specialists record client issues and complete a basic checklist for frequent topics before routing the client to the service provider.
Our technical consultants provide assistance with connectivity (wireless, VPN) email software configuration, browser, and GatorLink authentication issues. Unresolved issues can be escalated to the appropriate UFIT group, local college IT group, or third-party device repair service as needed.
The UF Computing Help Desk software services provide 60-80% savings in student licenses for special software to Faculty, Staff and Students. Clients must come into our offices, located at HUB 132 to purchase this media. Please have our Gator1 ID or Driver’s license with you for proof of identity.
Full-time staff consultants provide assistance with myUFL and other administrative application issues, including maintenance of the UF Directory. They record and troubleshoot client issues and escalate unresolved issues to the specific core administrative offices/staff.
Thesis and Dissertation Support
The UF Computing Help Desk provides desktop computer applications support for faculty, staff and students. Thesis and Dissertation Support (T&D)staff also assist graduate students with formatting and submitting their theses and dissertations.
Full-time E-Learning Staff provide consulting and training support to instructors using Canvas, Respondus, Turnitin and Qualtrics.