Getting help for GatorLink log-in issues

Need a GatorLink account?

Any faculty, staff, student, or UF affiliate may obtain a GatorLink account, as explained on the GatorLink Account Eligibility page.

GatorLink account creation will be emailed to your personal email address. Have your 8-digit UFID number handy when you finish your GatorLink account creation process at https://account.it.ufl.edu/glam/create

Didn’t get to change your password before it expired?

Try the self-service reset at https://account.it.ufl.edu/glam/reset or call the UF Computing Help Desk at (352) 392-HELP (4357). You will be asked for your UFID number. Please do not email us for password assistance. We have to positively confirm your identity via a phone conversation.

Not sure about your GatorLink username or password?

Try the self-service reset at https://account.it.ufl.edu/glam/reset or call the UF Computing Help Desk at (352) 392-HELP (4357). You will be asked for your UFID number. Please do not email us for password assistance. We have to positively confirm your identity via a phone conversation.

Your username and password didn’t work?

  • Check how you typed your username. Type your username again, this time in lowercase, and make sure your Caps Lock key isn’t in use. The username does not have “@ufl.edu”
  • Check the password you entered. GatorLink passwords are case-sensitive and may contain special characters. Type your password in the case it was originally entered
  • Your account may be expired or disabled. If this is the case, contact the UF Computing Help Desk at (352) 392-HELP (4357). Please do not email us for password assistance. We have to positively confirm your identity via a phone conversation.

Still having problems?

Call the UF Computing Help Desk at (352) 392-HELP (4357) or come see us: the UF Computing Help Desk staff is located in HUB 132. Please do not email us for password assistance. We have to positively confirm your identity via a phone conversation.

We’ll be happy to assist you!