Front-line and account management staff provide account-related services: GatorLink, Faculty and Graduate Individual CNS, GatorLink campus representative support and training, print refunds, special account requests. Front-line account specialists record client issues and complete a basic checklist for frequent topics before routing the client to technical or staff consultants.
Technical consultants provide assistance with connectivity (walk-up, wireless, VPN), email software configuration, browser and authentication issues, and PC and security (file management, OS utilities). Unresolved issues are escalated to the appropriate systems support centrally or within the college or unit.
Laptop & Mobile Device Services
Technical supervisors provide walk-in and appointment-based laptop and mobile device consulting. Extended sessions may incur a charge. Topics include configuring and troubleshooting network connections (walk-up, wireless, VPN), email software, software and utilities, virus/spyware scan and removal.
The UF Computing Help Desk software services provide 60-80% savings in student licenses for special software to Faculty, Staff and Students. Clients must come into our offices, located at HUB 132 to purchase this media. Please have our Gator1 ID or Drivers’ license with you for proof of identity.
Full-time staff consultants provide assistance with myUFL and other administrative application issues, including maintenance of the UF Directory. They record and troubleshoot client issues and escalate unresolved issues to the specific core administrative offices/staff.
Application Support Center
The UF Computing Help Desk Application Support Center provides desktop computer applications support for faculty, staff and students.Application Support staff also assist graduate students with formatting and submitting their theses and dissertations. See the Application Support section for more information.
Learning Support Services
Full-time staff LSS consultants provide consulting and training support to instructors using eLearning, Respondus, Turnitin and Qualtrix. See the e-Learning Support Services web site for more information.