Front-line and account management staff provide account-related services: GatorLink, Faculty and Graduate Individual CNS, GatorLink campus representative support and training, print refunds, special account requests. Front-line account specialists record client issues and complete a basic checklist for frequent topics before routing the client to technical or staff consultants.
Technical consultants provide assistance with connectivity (walk-up, wireless, VPN), email software configuration, and browser and authentication issues. Unresolved issues are escalated to the appropriate systems support centrally or within the college or unit.
The UF Computing Help Desk software services provide 60-80% savings in student licenses for special software to Faculty, Staff and Students. Clients must come into our offices, located at HUB 132 to purchase this media. Please have our Gator1 ID or Driver’s license with you for proof of identity.
Full-time staff consultants provide assistance with myUFL and other administrative application issues, including maintenance of the UF Directory. They record and troubleshoot client issues and escalate unresolved issues to the specific core administrative offices/staff.
Application Support Center
The UF Computing Help Desk Application Support Center provides desktop computer applications support for faculty, staff and students.Application Support staff also assist graduate students with formatting and submitting their theses and dissertations. See the Application Support section for more information.
Learning Support Services
Full-time staff LSS consultants provide consulting and training support to instructors using eLearning, Respondus, Turnitin and Qualtrics. See the e-Learning Support Services web site for more information.